Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us. This means that you can cancel your purchase up to 14 days after you have received the goods.

The cancellation period runs from the time you receive the goods. If the last day of the cancellation period falls on a weekend or a public holiday, the period expires on the next working day.

If you wish to cancel your purchase, please send an email to info@dorschhome.dk or contact us by phone at 53 56 65 53.

You are not obliged to provide the reason for exercising the right of withdrawal, but you must clearly inform us that you wish to exercise your right of withdrawal.

The purchase cannot be cancelled simply by failing to receive or redeem the shipment, unless we simultaneously receive notification of the exercise of the right of cancellation.

The product must be returned no later than 14 days after you have given notice of exercising the right of withdrawal. If you return the product by post, it is sufficient that the product is handed over to the postal service no later than 14 days after you have given notice of exercising the right of withdrawal.

Please note that the return shipping must be covered by the customer in case of cancellation. It is up to the customer which postal company is used when returning the item. However, it is important that the package can be tracked via a Track&Trace number.

The package must be returned to:

Scandi Wholesale ApS

Bibliotekvej 60,
2650 Hvidovre

Note! We receive NOT packages sent without delivery or packages sent cash on delivery.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs. We will make such payment using the same payment method that you used for the original transaction.

Please note that we may withhold the refund until we have received the returned goods unless you send us documentation of having returned it.

Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.

The condition of the item when it is returned

Missing original packaging may possibly constitute a decrease in value, so to be sure to receive all the money back, it is recommended that the item is returned in the original packaging. You may not stick labels or write directly on the manufacturer's sales packaging. This must be done on the shipping packaging. You are liable for the accidental loss of the item and any damage that may occur in connection with the return.

Please note that when purchasing goods in the webshop, you are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. In other words, you can try the goods in the same way as if you tried them in a physical store, but you may not put them into actual use. If the goods have been tried in addition to what is described above, they are considered used, which means that if you cancel the purchase, you will only receive a part or none of the purchase amount back, depending on the commercial value of the goods. Any deterioration in the value of the goods will be deducted from the refund. The goods are packaged securely so that they cannot be damaged during transport.

No right of withdrawal

These agreements cannot be undone:

Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.